Because you are hiring us for professional services that is what you will get. We can plan, prototype, create a scope and set target deadlines and milestones. However, it's completely normal for those to change and evolve as the project moves along. You are in control of scope. Think of it as you're buying services rather than a product.

Yes, We have clients who need after hours support or their needs exceed our options here. If you have a need that doesn't fit these options, lets talk and see if we are able to accomodate you with a custom plan.

For emergencies we engage same business day for members. For non-members, it depends on the ask and our schedule, but in most cases we are able to add you to our schedule in less than 4 business days. In some cases we can add a rush charge to get on an emergency faster.